General
What is Purist.pk?

Purist is Pakistan's transparent, ingredient-first skincare brand offering Halal, cruelty-free, and sulphate-free formulas built to address real skin concerns like acne, dryness, pigmentation, and aging.

Are your products safe for all skin types?

Yes, our formulas are dermatologically guided and suitable for most skin types. Results may vary depending on individual skin conditions, so we always recommend a patch test before full use.

Do you use harmful chemicals in your products?

No. Purist products are free from sulphates and harsh chemicals, and are formulated with natural, Halal-certified ingredients. We only use safe, effective ingredients backed by dermatological knowledge.

Orders, Payment & Shipping
How can I place an order?

You can order directly from our website (www.purist.pk). Simply add products to your cart, proceed to checkout, and complete payment.

What payment methods do you accept?

We accept Cash on Delivery (COD), Visa, Mastercard, Maestro, American Express, Apple Pay, and other secure payment options shown at checkout.

How long does delivery take?

Orders are processed within 1 business day and delivered in 2–3 business days in major cities (Lahore, Karachi, Islamabad), and 3–4 business days elsewhere in Pakistan. Orders above Rs. 2000 qualify for free shipping.

Can I track my order?

Yes. Once your order is shipped, you'll receive a tracking number via SMS/email which you can use to track it with our courier partner.

Do you ship internationally?

Currently, we deliver across Pakistan only. International shipping will be added in the future.

Can I cancel my order after placing it?

Yes, as long as the order hasn't been dispatched yet. Contact us immediately at support@purist.pk or WhatsApp to request a cancellation.

Do you offer a discount for first-time buyers?

Yes, subscribe to our newsletter and get 20% off on your first order.

Returns & Refunds
What is your return policy?

We accept returns/exchanges only if the product is damaged, defective, or incorrect. For hygiene reasons, opened or used products cannot be returned. Please notify us within 48 hours of receiving your order.

What if I receive a damaged or wrong product?

Please contact us within 48 hours of delivery with your order number and a picture of the product. We'll arrange a free replacement or refund.

Product Usage
Do I need to use sunscreen if I mostly stay indoors?

Yes. Indoor lighting and windows still expose skin to UV rays, so daily sunscreen is recommended regardless of how much time you spend indoors.

Which order should I follow for Vitamin C and Retinol?

Use Vitamin C serum in the morning (followed by sunscreen) and Retinol at night, since retinol can increase sun sensitivity.

How do I do a patch test before using a new product?

Apply a small amount of the product on your inner forearm or behind your ear, and wait 24 hours. If there's no redness, itching, or irritation, it's safe to use on your face.

Where can I check the expiry date of a product?

The manufacturing and expiry date is printed on the product packaging/box. If you can't find it, contact support@purist.pk with your order number and we'll confirm it for you.

How should I store my skincare products?

Store products in a cool, dry place away from direct sunlight, and keep the cap tightly closed after each use to maintain effectiveness.

Can I use multiple Purist products together in one routine?

Yes, our products are designed to work well together. We recommend starting with a cleanser, followed by serum, moisturizer, and sunscreen (during the day).

Ingredients
What does Niacinamide do for the skin?

Niacinamide helps control oil production, minimize the appearance of pores, and improve overall skin texture. It's suitable for oily and acne-prone skin.

What is Salicylic Acid used for?

Salicylic Acid (BHA) penetrates deep into pores to clear out excess oil and dead skin cells, making it ideal for acne, breakouts, and blackheads.

What does Hyaluronic Acid do?

Hyaluronic Acid is a hydrating ingredient that holds moisture in the skin, making it great for dry or dehydrated skin types.

What is Kojic Acid used for?

Kojic Acid helps reduce dark spots, pigmentation, and uneven skin tone by inhibiting melanin production.

Can I use Vitamin C and Niacinamide together?

Yes, but for sensitive skin we recommend using Vitamin C in the morning and Niacinamide at night to avoid any potential irritation, though most modern formulations are safe to layer.

Is Retinol safe to use every day?

For beginners, we recommend starting with 2–3 times a week at night, gradually increasing frequency as your skin builds tolerance. Always follow up with sunscreen the next morning.

Which Purist product is best for acne-prone skin?

Look for products containing Salicylic Acid or Niacinamide in our "Shop by Concern" section, paired with a gentle, non-comedogenic moisturizer.

Which product is best for pigmentation and dark spots?

Products with Kojic Acid, Vitamin C, or Alpha Arbutin are most effective for fading pigmentation and evening out skin tone over consistent use.

How long does it take to see results?

Most active ingredients (like Niacinamide, Vitamin C, or Salicylic Acid) show visible improvement in 4–6 weeks of consistent, twice-daily use. Deeper concerns like pigmentation may take 8–12 weeks.

Are your products non-comedogenic?

Yes, Purist formulas are designed to be non-comedogenic, meaning they won't clog pores, making them suitable for acne-prone and sensitive skin.

Contact
How can I contact Purist?

You can reach us anytime at:
📧 support@purist.pk
📞 0315-3891141